1. Overview
Welcome to Gemliora. By accessing our website or purchasing from us, you agree to these Terms and Conditions. These terms govern your use of the site and services provided.
We reserve the right to modify these terms at any time, with updates effective upon posting. Continued use of our website constitutes your acceptance of the revised terms. Please review them periodically.
2. Eligibility and Compliance
To use this site, you confirm the following:
- You are at least the age of majority in your country or have permission from a legal guardian.
- You will not use the site for illegal activities, including unauthorized resales, money laundering, or purchasing items restricted by your local laws.
- You are responsible for ensuring compliance with all applicable laws, including relevant taxes.
3. Payments and Transactions
- All payments must be made via approved secure channels. We accept major credit cards, bank transfers, and other payment methods on the site.
- Transactions flagged for suspicious activity or irregularities may require additional verification or may be canceled.
- We are not liable for delays caused by issues with payment processing.
4. Product Information and Availability
- We strive to ensure accuracy in product descriptions, including size, dimensions, and color. However, slight variations may occur due to the inherent nature of natural gemstones.
- Color interpretations may differ due to lighting conditions, monitor settings, and industry standards used in certification or grading. Variations can also result from the specific tools, techniques, and methodologies employed by different gemological laboratories.
- Dimensions and weight may have minor discrepancies due to manual measurement.
- As gemstones are natural products, inclusions, tones, and other characteristics are part of their uniqueness and are not considered defects.
- Product availability is subject to change without notice. Should an item become unavailable after an order is placed, we will notify you promptly to provide alternatives or issue a refund.
5. Shipping and Returns
- We ship worldwide but may restrict certain countries due to regulatory or logistical reasons.
- Shipping times vary by destination, and you are responsible for any customs duties, taxes, or additional fees.
- Returns are only accepted in accordance with our Return Policy, and products must meet the outlined return criteria.
- We are not responsible for delays caused by customs clearance or shipping carrier issues.
6. Use of Website
By accessing our site, you agree not to:
- Use the site for unlawful purposes, including activities that violate intellectual property or data protection laws.
- Interfere with the site’s functionality and security systems or attempt unauthorized access to restricted areas.
- Provide false information or impersonate another individual.
We reserve the right to terminate access to the site for any breach of these terms.
7. Privacy
Your personal data is collected, stored, and used per our Privacy Policy.
- Data may be shared with third parties only when required for payment processing, shipping, or compliance with legal obligations.
- We implement strict measures to protect your information but are not liable for breaches caused by third-party platforms.
8. Disclaimer of Warranties and Limitation of Liability
- Our products and services are provided “as is” and “as available.” We do not guarantee uninterrupted access or error-free service.
- Gemliora is not liable for losses, damages, or delays resulting from external factors such as shipping delays, customs hold-ups, or payment processing issues.
- Some jurisdictions may not allow exclusions or limitations of liability; in such cases, our liability is limited to the maximum extent permitted by law.
9. Intellectual Property
All content, including text, images, and designs, is owned by or licensed to Gemliora.
- You may not use, reproduce, or distribute any content without written permission.
- Unauthorized use of our intellectual property may result in legal action.
10. Governing Law
These Terms and Conditions are governed by the laws of our principal business location. Disputes will be resolved in accordance with the legal system of this jurisdiction.
11. Anti-Money Laundering Compliance
- We adhere to best practices to prevent illegal transactions and require customers to provide accurate and complete information during transactions.
- Orders from countries or individuals restricted by international sanctions may be canceled.
- Any suspicious activity will be reported to relevant authorities as required by law.
12. Contact Information
For questions or concerns, please contact us at info[at]gemliora.com
